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1/13/2014

Mobile Operators Industry: Social Media Audience Analysis on Facebook and Twitter

This week, we examine the mobile operators industry in Spain. The main goal is to understand their presence on the two main social media platforms, Facebook and Twitter. We examined their Facebook audience by measuring the total amount of fans and we examined the Twitter audience by measuring the total amount of followers.
he analized brands are: Amena, Jazztel, Más Móvil, Movistar, Ono,  Simyo, The Phone House, Vodafone y Yoigo. We considered their local Spanish pages and profiles for the analysis.
The study revealed that the mobile brand with higher audience on social networks is Vodafone, with more than 288K fans on Facebook and 55K followers on Twitter, which sums up a total amount of 343.766 followers. These numbers tell us that, in terms of audience, Vodafone is positioned as a national leader.

Movistar and Orange have conquered the second and third positions, with respectively 308K and 194K followers considering both Facebook and Twitter.
Amena, Simyo and Mas Móvil are the weakest brands, with audience shares of 2% and 3% of the total audience.
If we examine the detail of each social network, we observe different winners on Facebook and Twitter. On Facebook, Vodafone is confirmed as leader, while Movistar does best on Twitter with total amount of 98K followers, comparing to Vodafone’s 55K.
If we examine the audience of the whole industry, we count a total amount of 1.335.874 followers, which is not a low value. However, comparing it to other industries, like the press industry, with more than 12M followers, there’s still a strong growth potential.
Por último analizando el uso de las plataformas en el sector, hemos detectado como la mayoría de los seguidores se concentra en Facebook, que detiene una cuota del  79% contra el Twitter que detiene un 21%.

If we compare social network usage, most followers are concentrated on Facebook, with an audience share of 19%, while Twitter accounts have an audience share of 21%.
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